Welcome to our Terms and Conditions page. Please take a moment to review the rules and guidelines that govern the use of our services. These terms are designed to ensure a safe, fair, and transparent experience for all our customers. By using our services, you agree to comply with these terms. If you have any questions or need further clarification, feel free to contact us.
Booking & Payment
All bookings must be made in advance through our website, email, or by phone.
Prices are provided in Euro (€) and include VAT and tolls unless otherwise stated.
Full payment or deposit may be required at the time of booking.
Accepted payment methods include credit/debit cards, bank transfer, or cash (where agreed).
Cancellation & Refund Policy
Free cancellation is available up to 24 hours before the scheduled pickup time.
Cancellations within 24 hours of the service are non-refundable.
In case of traveler no-show or incorrect client-provided information, the full fare is charged.
In the unlikely event that we are unable to provide your scheduled transfer or tour due to reasons within our responsibility, you will be fully compensated.
Our priority is always to provide reliable service, and we will do our best to assist you with alternative arrangements when possible.
Refunds (if applicable) will be processed within 5–10 business days.
Flights & Ferry/Cruises Monitoring
We understand that travel plans may be affected by unforeseen delays. For airport and port pickups, we monitor your arrival time through the official websites and adjust our schedule accordingly.
However, if your arrival is delayed by more than 12 hours from the originally scheduled time, we reserve the right to reschedule or cancel the service. In such cases, we will do our best to offer a new time slot or provide a refund if rescheduling is not possible.
Please ensure you keep us informed of any updates or changes to your travel itinerary as soon as possible.
Limitation of liability
We shall not be held liable for delays or cancellations due to circumstances beyond our control (e.g., weather, strikes, road closures, or traffic). Our liability is limited to the amount paid for the booked service.
Privacy
All customer data is handled according to our Privacy Policy. We do not share personal information with third parties except when necessary to complete the service.
Applicable Law
These terms and conditions are governed by and construed in accordance with the laws of Greece and the European Union. Any disputes arising shall be subject to the exclusive jurisdiction of the Greek courts.